20, Kallirrois str. 18539 Kallipolis Piraeus, Greece +30 210 4180445, +30 211 1211247 +30 6932 222377 Operations@ComputerInn.gr
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Privacy Policy - GDPR Compliance 1. Who We Are We are a single-owner “Michail Polimeneris/Computer Inn” establishment, incorporated under the laws of Greece with company registration number 17289/1989, whose registered office is at 20 Kallirrois str. 18539 Kallipolis Piraeus, Greece, ("we", "us", or "our"). We are dedicated to establishing a trusting relationship with our Users, based on respect for personal identity and information and by promoting the use of fair information practices. We want to demonstrate our commitment to our Users' privacy and establish our Users' trust in our ability to protect their information. 2. This Privacy Policy For residents of the EU, please note that this Privacy Policy has been updated in accordance with the requirements of EU General Data Protection Regulation ("GDPR"). We provide a number of Products and Services and to do this we need to collect, store, use and disclose a wide range of information. This Privacy Policy describes how we and our authorized business partners, affiliates and agents process information, particularly personal data, that we receive from you and others through your use of our website, apps, software, Services and other related technology ("Products"). This Privacy Policy sets out: 1 . The information we collect. 2 . How we use the information. 3 . The legal bases we rely on to collect this information. 4 . With whom we share information. 5 . The choices available to Users regarding collection, use and distribution of the information. 6 . The types of security procedures that are in place to protect information under our control. 7 . A User's rights, how a User can contact us and update or correct any inaccuracies in their information that we collect. Please read this Privacy Policy carefully so that you understand our approach and practices regarding your personal data and other information and how we treat it. Please do not use our Products and Services if you do not agree with the ways in which we will process your information. We appreciate that you may not want to give us particular information about you but please be aware that this may lead to us not being able to provide you with the Products or Services you need or our desired level of customer Service. PART B - INFORMATION COLLECTION For the purpose of the GDPR, we are the controller of your personal data. We collect information from our Users at several different points on our Products and Services, in accordance with the Data Protection Legislation and other applicable data protection laws, strictly for the purposes necessary to our business and our Users' convenience. All information will be obtained fairly. The information we collect will be adequate, relevant and not excessive in relation to the purposes for which it was obtained. These purposes include: 1. Registration In order to use the paid subscription version of our Products and Services, a User must first complete the Registration Form or the Contract. During registration, a User is required to provide contact information (such as name and email address). We may also collect the User's internet protocol (IP) address and hardware ID. 2. Ordering and Payment We may use a distribution partner(s) and a trusted third party payment processor(s) to help us manage ordering, invoicing and processing of payments for our Products and Services. When a User pays for a subscription to, or purchases, one of our Products or Services, the User has to enter information through an online order form or to provide it in a contract sheet or mail. A User, or someone in the User's organization, must provide contact information (such as name, company name, telephone number, email, and billing address) and financial information (such as credit card number and expiration date). We and our distribution partners and third-party payment processors may also collect the User's internet protocol (IP) address and hardware ID. We may request and receive from the distribution partner and third party payment processor a copy of the payment history between the User and us. When a User provides their information to our distribution partner or third party payment processor, use of the User's personal data is governed by that third party's terms of service and privacy policy. A link to both the terms of Service and to the privacy policy is provided on the purchase form. A User must agree to both of these before they purchase or subscribe to our Products and Services acquired in conjunction with our distribution partners or third party payment processors. We may receive a User's financial information (such as the credit card type, expiration date, and the last four digits of the credit card number) from the third party payment processor, along with other personal data. The third party payment processor may also provide us with unique authentication tokens to make payment requests. This information is used to make payment requests or to register the User for an auto-renewing subscription that requires automatic payments in the future. 3. Supplementation of Information In order for us to properly fulfill our obligations to Users, it may be necessary for us to supplement the information we receive with information from third party sources. For example, we may verify the billing address on credit card transactions. The information obtained from these third party sources is maintained by us in a manner consistent with our Privacy Policy. 4. When Using Our Products and Services We collect and use the information a User directly provides to us or one of our trusted partners, such as the information a User provides when they access, use or purchase our Products and Services, information about how a User accesses and uses our Products and Services, and information a User provides when communicating with us, including for customer support. We may also process and analyse information from the scans a User conducts using our Products and Services or third parties tools and utilitirs, as further described in Section 5 (Information from Scans) below. If a User is using a paid subscription Product or Service, their Username and Password is sent and received during each communication for security, authentication and verification purposes and to help resolve billing disputes. Payment card and other financial information is collected by us and our third party payment processors. To facilitate renewal or reinstatement of a subscription we or our third party payment processors may also retain non-financial contact information and support and scan logs for customers whose licenses have expired. 5. Information from Scans Reports: When a scan for viruses and internet threats is started, or an attack is attempted, a diagnostic report from the User's system will be transmitted to us. We collect this information for the purposes of diagnosing existing threats, identifying new threats, providing customer support and for tracking the origin of malware infections. Program Classification Information: We are using third parties utilities in order to identify potentially unwanted or harmful files, programs and software. To help accomplish this, we receive and analyse data on unknown executable files that a User attempts to launch or access, and examine files and programs that start automatically or that are active on the User's system. Once we identify those files and programs, we are taking actions based on the estimation of the threat they pose. 6. Licensing, Versioning and Maintenance Server Log Files Our servers use log files to analyse trends, administer our Products and Services, track the different locations a User may use our Products and Services in the aggregate, and gather broad demographic information for aggregate use. This information may include IP addresses, geolocation information, hardware ID, browser type, internet Service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. 7. Flash LSOs We may use Local Shared Objects (LSOs), such as Flash, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon a User's web browsing activity may use LSOs such as Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs, please visit https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects- flash.html. 8. Cookies and Other Tracking Technologies We do not use cookies, beacons, tags, scripts and related technologies (collectively called "Cookies") in order to provide our Products and Services to you, although our partners, third party affiliates and service providers may use. By accessing or using our Products or Services you consent to the use of Cookies in the manner described in this Privacy Policy. Please do not use our Products or Services if you are not comfortable with the ways in which Cookies are used generally in nowadays IT&C. What is a Cookie? Cookies are small text files sent from a server and stored to a User’s computer or other device. When a User visits a website or application more than once, the browser sends Cookies back to the website or application, allowing the website or application to recognise the User and remember things like their personalised details and preferences. More information about Cookies and details of how to manage or disable them can be found on aboutcookies.org. Do We Use Cookies? No. We do not obtain information about your general internet usage by using Cookies that are normally stored on the hard drive of your computer or on other device. Third Party Cookies Some Cookies that have been set on our Services may not be related to or controlled by us and may originate from one of our partners, affiliates or service providers. We do not control the use of these Cookies and cannot access them due to the way Cookies work, as Cookies can only be accessed by the party which originally set them. You should check the applicable third party's website for more information about these Cookies. How to Refuse the Use of Cookies You can change your browser or application settings so your device warns you each time a Cookie is sent, or to turn off all Cookies. Each web browser or application is different, so please look at your browser or application "help" menu to learn how to modify your Cookies preferences. However, if you disable Cookies you will not have access to certain features that may make your browsing smoother and some of internet sites may not be available to you. 9. Advertising You always have a choice as to whether or how you interact with an advertisement (for example, by clicking to learn more about an offer). We may place ads for our Products on other Products we provide or on various third party websites and platforms, and as a result, you may see ads for our Products when visiting Google, YouTube, Facebook, and/or a variety of other websites and platforms. We may ask the proprietors of these websites/platforms to present our ads to particular demographic groups. The third party websites and platforms may use information they already have about the User, or may place cookies or similar tracking technologies in the User's browser, in order to decide what ads the User will see, including potentially our ads. If a User has questions or concerns about the ads they see on any of these third party websites/platforms or if they have questions generally about their privacy practices, we encourage them to consult the privacy policies of those sites or enquire with the proprietors of those sites. PART C – INFORMATION USE 1. Information Use Your personal data will be kept only for clear and legal purposes. All personal data will be processed fairly and in keeping with the purposes for which it was obtained. We use your information for the following purposes: providing our Products and Services to you; etermining your suitability for our Products and Services, and for personalisation; maintaining and improving our Products and Services, and developing new ones; administering and managing the Products and Services we provide to you, to provide customer support, to authenticate you as a User, to charge you and process payment, investigate disputes and billing queries, collect any amounts you may owe us, and to fulfill orders for our Products and Services; promoting the safety and security of our Products and Services, our staff, other Users and members of the public, and investigating suspicious activity or violations of our policies; providing you with information about our Products and Services and those of our related companies and affiliates; conducting surveys (as set out in Part E (Third Party Links and Content)) and analytics to enhance and improve the quality of the Products and Services we offer; and/or as permitted or required by any law or regulation applicable to us or arising from your interaction with us. Legal Bases We rely on a number of legal bases to collect, use, share, and otherwise process the information we have about you for the purposes described in this Privacy Policy. These legal bases include: as is necessary to enable your use of our website, apps, software, Services and other Products; where you have consented to the processing, which you may revoke at any time; for us to comply with a legal obligation, a court order, or to exercise legal rights or defend legal claims; when necessary to protect your vital interests, or those of others; when necessary to ensure performance of a contract; where you have made the information manifestly public; where necessary in the public interest; and/or where necessary for the purposes of our or a third party's legitimate interests, Our legitimate interests We process your information in furtherance of some or all of the following legitimate interests: Keeping the Products and Services safe and secure: We use your information as it is necessary to pursue our and our customers' legitimate interests in ensuring our Products and Services are secure, such as by implementing and enhancing security measures and protections, protecting against security breaches, fraud, and spam. Providing, improving and developing the Products and Services: We use your information to provide and further develop the Products and Services. We do so as it is necessary to pursue our legitimate interests of providing a secure offering to all our customers on a continuing basis. Providing seamless Services across our group of companies: Where the Products and Services require the engagement of our affiliates, subsidiaries or related companies, we share your information with them to provide, administer and improve the Services and Products. 2. Customer Service We may communicate with Users to assist with enquiries and to provide Users with better customer Service. To do so, we may reply via email, in-app message, or phone. If you contact us directly for any reason, and if we are able to provide support or Service to you, we will use the information you have provided in order to respond to you, to assist with enquiries you have and to maintain our records. 3. Service Announcements On occasion it is necessary to send out a Service related announcement. For instance, if one of our Products or Services is temporarily suspended for maintenance or we want to notify you about changes to our Products and Services, we might send Users an email or other communication. These communications are not promotional in nature. 4. Spam Generally, spamming means the use of electronic messaging systems to send unsolicited messages. We have a zero tolerance policy for abuse through spamming. PART D - INFORMATION SHARING WITH OTHERS 1. Sharing of Information We will share the information we collect from you with third parties only in the ways that are described in this Privacy Policy. We do not sell or rent your personal data to third parties. The information we collect from you may be transferred to third parties in connection with operating our business. It may also be processed by these third parties and/or by our and their respective employees and Service providers. We will take steps to ensure that these third parties will only process data in accordance with our instructions, and take appropriate security measures to protect your data. By submitting your information, you agree to this transfer, storing or processing of your personal data by us. We may disclose your information to the following third parties: our related companies, subsidiaries, affiliates or our distribution or commercial partners and other businesses we work with; our professional advisers in order for them to provide us with advice; third party Service providers, such as our payment processors, where necessary for them to provide us with Services or to provide Products and Services that you have requested; our technology providers, including those which host your data on our behalf and co-provide certain auxiliary or complementary IT support and professional Services to us; and/or business partners and/or possible acquirers or investors (and our and/or their advisors) in the context of a facilitating or implementing a business re-organisation or a transfer/sale of all or part of our assets or business. Where required or authorised by law, we reserve the right to release personal data without your consent and/or without consulting you, when we believe that this is appropriate to comply with our legal obligations, to protect the security of our Products, Services, systems and related technologies, to prevent and minimise the effects of fraud, and otherwise to protect our legitimate interests and/or the legitimate interests of our staff, Users or members of the public. 2. International Data Transfers Data may be transferred to or from our third party Service providers for legitimate purposes as described in this Privacy Policy. This may include the transfer of data to other jurisdictions for processing at a destination outside the European Economic Area (EEA) which may not provide the same level of protection of personal data as within the EEA. By submitting your personal data or using our Products and Services, you agree to this transfer, storage and processing. PART E - THIRD PARTY LINKS AND CONTENT 1. Links When using our Products or Services, you may be redirected to third party websites, for example, to our payment processor's website to complete your payment. Your use of these websites and any associated Services will be subject to these third parties' terms of use, privacy policies and cookie policies. Please review the specific privacy policy and terms of conditions of these websites, as we are not responsible for them. 2. Surveys Periodically, our site may request information from Users via surveys. Participation in these surveys is completely voluntary and the User therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as post code or zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of our Products and Services. Though we may use an intermediary to conduct these surveys, they may not use customers' personal data for any secondary marketing purposes. 3. Blog Our website may offer publicly accessible blogs. Any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal data from our blogs or community forum, contact us at the address shown at the end of this Privacy Policy. In some cases, we may not be able to remove your personal data, in which case we will let you know if we are unable to do so and why. 4. Social Media Widgets Our website may include social media features, such as a Facebook "Like" button and widgets, such as a "Share This" button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it. PART F – SECURITY AND THE PROTECTION OF YOUR INFORMATION We take precautions that we deem to be reasonably necessary to help ensure User information is treated securely and in accordance with this Privacy Policy. This includes encrypting your information at rest using 256-bit AES encryption, wherever it is vital, two (2) level Entrance Codes with operational hierarchy to Apps for our internal use (like Accounting and Reporting). We seek to ensure that we keep your personal data accurate and up-to-date. When our registration/order forms ask Users to enter financial information, such as a credit card number, that information is encrypted and is protected with an encryption protocol. Most modern web browsers should indicate when a User is on a secure page, for example some web browsers show a locked padlock icon at the bottom of the screen. While we take these steps to maintain the security of your information, you should be aware of the many information security risks that exist and take appropriate care to help safeguard your information. The nature of the internet is such that we cannot guarantee the security of the information you transmit to us electronically, and any transmission is at your own risk. We store information you provide to us on secure servers and deploy appropriate technical and organisational security measures in the storage and disclosure of your personal data to try to prevent unauthorised access or loss. If you pay for a subscription or contract to our Products and Services we also rely on you to maintain the security of your account with us. If you have any questions about our security, you can contact us at the address shown at the end of this Privacy Policy. PART G – SOME FINAL TERMS 1. Retention of Data We retain your personal data for no longer than is necessary with regard to the purposes for which it was collected or lawfully further processed, or for so long as may be necessary in light of our legal or statutory obligations (for example, as may be required to comply with audit requirements) or in order to exercise our legal rights or defend legal claims. We commit to undertaking periodic reviews of the personal data we hold to ensure personal data is not held for any longer than is necessary. 2. Your Rights and Subject Access Requests You have rights under the Data Protection Acts 1988 and 2003, and, from 25 May 2018, the General Data Protection Regulation (2016/679) ("Data Protection Legislation"). If an EU resident, you have the right to obtain confirmation from us as to whether or not your personal data is being processed, to request a copy of your information, request that your personal data is updated, corrected or that any inaccuracies in your personal data are deleted. You may withdraw your consent to our processing of your personal data at any time. You can access, correct or delete certain personal data and update your privacy preferences by sending an email to Support@ComputerInn.gr or by writing to us at “ Michail Polimeneris/Computer Inn, 20 Kallirrois str. 18539 Kallipolis Piraeus, Greece ”. Despite this, we retain the right to collect, process and maintain information provided by and collected about you, and disclose this information to the extent required to comply with our reasonable business and legal obligations. If you choose not to provide certain information to us or if you withdraw your consent to our processing of your personal data, we may not be able to continue to provide you with the Products or Services you require and/or it may affect our ability to better respond to your needs. 3. Notification of Changes to this Privacy Policy From time to time, we may need to change this Privacy Policy. If we do so, we will post an updated version of our Privacy Policy on our website and it will apply to all of your information held by us at the time. We may notify you of any material changes by an in-app message, email or by posting a notice on our website. Continued use of our Products or Services indicates your acceptance of the changed Privacy Policy. 4. Definitions Any capitalized terms not defined in this Privacy Policy have the meanings given to them in the Data Protection Legislation. 5. Contacting Us If you have any queries, comments or requests about this Privacy Policy or our management of your personal data, please email us at Support@ComputerInn.gr or write to us at “ Michail Polimeneris/Computer Inn, 20 Kallirrois str. 18539 Kallipolis Piraeus, Greece ”. If you want just to be unsubscribed from our Mail IDs Database, please send a message to GDPR@ComputerInn.gr with Subject “REMOVE” , no need to write anything else in the body, without being forbidden to do so, if you wish.